POWER OF HUMAN CONNECT
We combine innovative technology with human connect to deliver a peerless customer experience across the board.
CUSTOMER SERVICE
ENGAGEMENT POWERED WITH HUMAN CONNECT
We help you streamline your customer service by making it simpler, faster, and cost-effective. As a 24/7 customer engagement services provider, we have the experience, expertise, technology, infrastructure, and resources to deliver superior customer service and appointment setting services across all communication channels. Our team of customer service experts can handle customer service through multiple support channels.
WHAT WE SERVE
Healthcare Revenue Cycle Management
Healthcare Revenue Cycle Management streamlines the financial processes of healthcare providers, from patient registration to final payment. It includes services such as billing, coding, claims processing, and payment collection. This ensures accurate and timely reimbursement, enhances financial performance, and improves overall operational efficiency for healthcare organizations.
Title Search & Tax Certificate Services
Title Search & Tax Certificate Services verify property ownership and assess tax obligations. They involve examining public records for clear title, identifying liens or encumbrances, and issuing tax certificates detailing outstanding property taxes. This ensures accurate information for buyers and lenders, promoting transparency and reducing transaction risks.
Data Annotation Services
Data Annotation Services involve labeling and categorizing large datasets to train machine learning models, enhancing their accuracy and performance. These services play a crucial role in AI development by providing annotated data sets for image recognition, natural language processing, and other machine learning applications.
Call Center Support Services
Call Center Support Services provide efficient customer assistance through telephone communication, addressing inquiries, resolving issues, and enhancing overall satisfaction. These services optimize business communication, ensuring a customer-centric approach that contributes to improved relations and loyalty.
Inbound Call Center Services
Inbound Call Center Services manage incoming customer calls adeptly, addressing queries, processing orders, and offering support to enhance customer experience. These services focus on providing timely and personalized solutions, fostering positive interactions and bolstering customer satisfaction for businesses across various industries.
Virtual Assistant Services
Virtual Assistant Services offer professional administrative support remotely, handling tasks like scheduling, email management, and research to enhance productivity for businesses and individuals. These services leverage technology to provide cost-effective and efficient assistance, allowing clients to focus on core activities while enjoying tailored virtual support.
Outbound Call Center Services
Outbound Call Center Services proactively engage customers through strategic outbound calls, facilitating lead generation, market research, and sales initiatives. These services aim to enhance brand outreach and customer acquisition by employing targeted communication strategies for businesses across diverse sectors.
Technical Support Services
Technical Support Services deliver expert assistance and troubleshooting for technology-related issues, ensuring seamless operation of products and systems. With a focus on resolving technical challenges promptly, these services contribute to customer satisfaction by providing reliable support for software, hardware, and IT solutions.
Outsource Accounting Services
Outsource Accounting Services streamline financial processes by delegating accounting tasks such as bookkeeping, payroll, and tax preparation to external experts. This efficient outsourcing enhances accuracy and compliance, allowing businesses to focus on core operations and financial strategy.
Outsource Bookkeeping
Outsource Bookkeeping services delegate financial record-keeping tasks to external professionals, ensuring accurate and organized financial data management for businesses. This outsourcing solution allows companies to concentrate on core activities while maintaining precise and up-to-date financial records.
Data Entry Services
Data Entry Services efficiently handle data input, validation, and organization tasks, ensuring accurate and streamlined data management for businesses. This outsourcing solution enhances data accuracy and frees up valuable time for companies to focus on core operations.
Insurance Back Office Services
Insurance Back Office Services streamline administrative tasks for insurance companies, handling processes such as policy issuance, claims processing, and data management efficiently. This outsourcing solution enhances operational efficiency, allowing insurers to concentrate on delivering quality services to their clients.
Chat Support
Chat Support provides real-time assistance to customers through online chat, addressing inquiries, resolving issues, and ensuring prompt and personalized communication for enhanced customer satisfaction. This service optimizes engagement, offering a convenient and efficient way for businesses to connect with their audience.
Mail Support
Mail Support offers responsive assistance to customer inquiries and concerns through email communication, providing timely and informative responses to enhance customer satisfaction. This service ensures efficient handling of correspondence, contributing to effective customer relationship management for businesses.
We Are Different
Quality
We believe that quality in services and product makes the difference. So we are continuously increasing our Project Process Quality Assurance for our internal and external stake holders. Our Quality Manual itself talks about this policy of focus on quality.
Multi Domain Competency
Infoliam‘s multiple domain competency offers our customers the distinct advantages of a single point contact for solutions in various end equipment’s and the ability to create new applications by the synthesis of multiple competencies
At Infoliam, Total Customer satisfaction is our utmost priority
This value is inculcated in every employee of the company. We believe this is a commitment on which existing
clients will rely, new customers will be attracted and repeat orders will be generated. We believe in “going that
extra mile” to meet our customers’ needs and to exceed their expectations. We proactively respond to our
customers’ needs and provide continuous improvement.
16
Specialists
65
Combined Expertise in years
10
Industry Awards
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There is no greater wealth than wisdom, no greater poverty than ignorance; no greater heritage than culture and no greater support than consultation.